Terms of Service

3.1 Account Creation: To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

3.3 Account Types: You may register as a Customer, Braider, or Vendor. Each account type has different features and responsibilities as outlined in these Terms.

3.4 Age Requirement: You must be at least 18 years old to create an account and use our Service. If you are under 18, you may only use the Service with the consent and supervision of a parent or guardian.

5.1 Service Provision: Braiders are independent contractors responsible for providing professional braiding services. Braiders must maintain appropriate qualifications, licences, and insurance as required by local regulations.

5.2 Pricing and Availability: Braiders set their own service prices and availability. All prices must be accurate and include all applicable fees. Braiders are responsible for honouring confirmed bookings.

5.3 Quality Standards: Braiders must provide services that meet professional standards and match the descriptions provided on their profiles. Customers may leave reviews and ratings based on their experience.

5.4 Cancellations: Braiders must comply with our cancellation policy. Excessive cancellations may result in account restrictions.

5.5 Platform Fees: Braiders agree to pay platform fees as disclosed at the time of account creation. Fees are deducted from payments received through the platform.

6.1 Booking Commitments: Customers are responsible for attending confirmed appointments. No-shows or late cancellations may result in fees as determined by the braider's cancellation policy.

6.2 Payment: Customers agree to pay all charges associated with bookings, including service fees and platform fees, as displayed at the time of booking.

6.3 Respectful Conduct: Customers must treat braiders with respect and professionalism. Harassment, discrimination, or inappropriate behaviour will not be tolerated.

6.4 Accurate Information: Customers must provide accurate information when booking appointments, including hair type, length, and desired style.

7.1 Payment Processing: Payments are processed through our secure payment partners (e.g., Stripe). By using the Service, you agree to their terms and conditions.

7.2 Platform Fees: BraidConnect charges platform fees for facilitating transactions. These fees are disclosed before booking confirmation and are included in the total price displayed to customers.

7.3 Refunds: Refund policies vary by service provider and are subject to our refund policy. Refunds are processed in accordance with applicable laws and our policies.

7.4 Currency: All prices are displayed in the currency of your location. Exchange rates may apply for international transactions.

8.1 Customer Cancellations: Customers may cancel bookings in accordance with the braider's cancellation policy. Cancellation fees may apply.

8.2 Braider Cancellations: If a braider cancels a confirmed booking, customers will receive a full refund and may be eligible for compensation.

8.3 No-Shows: Customers who fail to attend confirmed appointments without cancellation may be charged fees and may have their accounts restricted.

8.4 Disputes: Disputes regarding cancellations or refunds should be reported through our support system. We will investigate and resolve disputes in accordance with our policies.

9.1 Our Content: The Service, including its design, text, graphics, logos, and software, is owned by BraidConnect or our licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 User Content: You retain ownership of content you post on the Service (e.g., profile photos, reviews). By posting content, you grant BraidConnect a worldwide, non-exclusive, royalty-free licence to use, reproduce, and display such content for the purpose of operating the Service.

9.3 Trademarks: "BraidConnect" and related marks are trademarks of BraidConnect. You may not use our trademarks without our prior written consent.

11.1 Service Availability: We strive to provide a reliable Service but do not guarantee uninterrupted or error-free operation. The Service is provided "as is" and "as available."

11.2 Third-Party Services: BraidConnect is not responsible for the quality, safety, or legality of services provided by braiders. We do not endorse or guarantee the services of any braider.

11.3 Limitation of Liability: To the maximum extent permitted by law, BraidConnect shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

13.1 By You: You may terminate your account at any time by contacting us or using the account deletion feature in the app.

13.2 By Us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason we deem necessary to protect the Service and its users.

13.3 Effect of Termination: Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination will remain in effect.